Polydeck Screen Corporation Careers

Polydeck Careers

Polydeck Screen Corporation is dedicated to creating employment experiences that allow every individual to contribute, grow and succeed. We are an Equal Opportunity Employer who offers a competitive salary and an excellent benefits package.

In preparation of our anticipated growth over the next 5 years, Polydeck is currently accepting applications from candidates with experience in operating production machines, welding and manufacturing. Resumes can be submitted to recruiter@polydeckscreen.com. We will utilize resumes to build our applicant pool for review of future openings.  We are also accepting applications on site between 9am and 4pm, Monday – Friday.

Please keep checking our career page for additional openings. Thank you for your interest in Polydeck Screen Corporation.

Current Employment Opportunities:

Sales Service Engineer

Polydeck Screen Corporation continues to grow and expand as the leader in the screening media industry. Since 1978, Polydeck has consistently developed innovative screening solutions that revolutionize the way aggregate, coal, and other mining producers screen their products. We are creating a new role to serve our Northeast markets and need a high energy, customer-focused Sales Service Engineer. This role will provide sales, service, and engineering support in the Albany, NY region by developing and expanding customer relationships, understanding their requirements/expectations and executing plans to meet their expectations.

Our sustained success is built on our commitment to innovation and our industry best “Performance Guaranteed” approach to quality, delivery, engineering and technical applications support as part of providing the highest levels of customer service.

Key success factors for this role include the ability to build strong relationships with excellent customer service and follow through. The ideal candidate will also have strong technical aptitude, the ability to manage multiple requirements and enjoy a fast-paced entrepreneurial environment. As with any sales, service, and engineering role, excellent communication skills are necessary. While an engineering degree is required a mining engineering degree is highly desirable.

Polydeck is dedicated to creating employment experiences that allow every individual to contribute, grow and succeed. We are committed to our Caring Culture and our Core Values of Humility, Honesty, Integrity, Respect, Kindness, and a Sense of Social Responsibility. For more information about who we are, please go to www.polydeckscreen.com/polydeck-mission-statement-core-values/

We are an Equal Opportunity Employer who offers a competitive salary and an excellent benefits package, paid vacation and holidays as well as a matching 401k program. Qualified minorities, women and veterans are encouraged to apply. Drug screen and background check required. Local candidates preferred as only limited relocation benefits are available for this role. No phone calls please. EOE M/F/D/V

Submit your resume by email to recruiter@polydeckscreen.com with the subject "NE Sales Service Technician."

Customer Service Manager

Job Purpose/Summary:
To manage and direct customer service activities to support Company sales and business objectives. To lead the department in acting as advocates for our customers.

Essential Functions/Responsibilities:
Oversee department staff in the processing of sales orders. Communicate with and assist the sales team and customers to solve issues and problems.

Review and approve quotes by staff and outside sales representatives.

Take an active role in backlog management by reviewing incoming orders (with the customer service team) and lead times, work with sales and manufacturing to ensure customer satisfaction to majority of clients.

Attend daily production meeting as the customer representative and assist with resolving scheduling conflicts. Be the advocate for customers and work closely with the sales team to find an acceptable solution for customer satisfaction.

Perform regular audits of department processes and output to ensure adherence to work instructions and maintain process control and consistency.

Oversee the “project order program” and ensure that the customer service team is on top of their requirements and effectively managing the order through production and shipping.

Work with Engineering to ensure timely completion of order processing work supports customer requirements. Highlights delayed front end processing and help coordinate to move order along to meet customer commitment dates.

Update reports to keep Sales and Operations management informed of relevant business activity.

Coordinate and assist with the completion of complex orders; Sales team, customers, and agents.

Hire staff, train, write performance appraisals, and administer corrective action when appropriate.  

Drive continuous improvement with team by regular review of process and opportunities for improvement. Utilize all resources available, such as Lean, Quality or others as required.

Perform other duties as required.

Software knowledge:
Microsoft Office
Visual ERP system (preferred)
SalesForce CRM package (beneficial)

Other Duties:
Perform an active role in developing a better training program as it relates to new outside sales employees and how they interact with CS. Actively participate in Customer Forum events and Key Account training events. Regular travel to work directly with field sales and interface with customers to better understand and optimize the people they service.

Minimum Education and Work Experience Required:
Bachelor’s degree and 3 years of related experience OR 5+ years in customer service.Previous management experience in a customer service or similar role (preferred).

Necessary Knowledge, Skills and Abilities:
Strong desire to help people
Servant leadership mentality
Ability to create and maintain good working relationships
Positive attitude
Strong Customer Service skills
Leadership skills
Math and problem solving skills
Outstanding written and oral communications
Familiarity with manufacturing operations and processes (beneficial)
Lean manufacturing principles (beneficial)

Supervisory Responsibility and Budget Accountability:
4 - 8 employees

Polydeck is dedicated to creating employment experiences that allow every individual to contribute, grow and succeed. We are committed to our Caring Culture and our Core Values of Humility, Honesty, Integrity, Respect, Kindness, and a Sense of Social Responsibility. For more information about who we are, please go to www.polydeckscreen.com/polydeck-mission-statement-core-values/

We are an Equal Opportunity Employer who offers a competitive salary and an excellent benefits package, paid vacation and holidays as well as a matching 401k program. Qualified minorities, women and veterans are encouraged to apply. Drug screen and background check required. Local candidates preferred as only limited relocation benefits are available for this role. No phone calls please. EOE M/F/D/V

Submit your resume by email to recruiter@polydeckscreen.com with the subject "Customer Service Manager."