Polydeck Screen Corporation Careers

Polydeck Careers

Polydeck Screen Corporation is dedicated to creating employment experiences that allow every individual to contribute, grow and succeed. We are an Equal Opportunity Employer who offers a competitive salary and an excellent benefits package.

Current Employment Opportunities:

Receptionist

Job Purpose/Summary:
To provide world class customer service to callers and walkin guests.  Serves as a part of the Human Resources team to help with various administrative tasks.

Essential Functions/Responsibilities:

  • Serves as the Company’s telephone operator.  Directs calls, answers questions, and takes messages.  Greets walk-ins and answers questions.
  • Keeps track of telephone changes, issues telephone lists and provides training.
  • Handles incoming and outgoing mail, adds postage for shipping, etc.  Distributes mail internally.  Prioritizes mail for Human Resources.
  • Maintains a company postage register.  Keeps track of employee postage usage.
  • Receives and sends faxes.  Distributes received faxes internally and maintains fax log.
  • Prepares interview packets for applicants, coordinates interview schedule and administers tests.
  • Schedules maintenance on administration equipment.
  • Performs related duties as required.
  • Assists Human Resources with non-confidential administrative duties.
  • Updates training logs and metrics.
  • Arrives prior to opening hour to ensure front desk is ready for early visitors.
  • Prepares new hire and orientation materials.

Skills/Certifications:
Microsoft Office, Nortel software.

Minimum Education and Work Experience Required:
High school diploma, 1-3 years related customer service experience.

Accountability:
For meeting and greeting the public in a timely and pleasant manner.

Equipment:
Computer, fax machine, switchboard, postage meter.

Working Conditions:
Must sit for long periods of time

Polydeck is dedicated to creating employment experiences that allow every individual to contribute, grow and succeed. We are committed to our Caring Culture and our Core Values of Humility, Honesty, Integrity, Respect, Kindness, and a Sense of Social Responsibility.  For more information about who we are, please go to www.polydeckscreen.com/polydeck-mission-statement-core-values/

We are an Equal Opportunity Employer who offers a competitive salary and an excellent benefits package, paid vacation and holidays as well as a matching 401k program. Qualified minorities, women and veterans are encouraged to apply. Drug screen and background check required. Local candidates preferred as only limited relocation benefits are available for this role. No phone calls please. EOE M/F/D/V.

Submit your resume by email to recruiter@polydeckscreen.com with the subject Receptionist.

Customer Service Representative – International

Job Purpose/Summary:
To provide quotes and process customer orders in a timely and accurate manner.

Essential Functions/Responsibilities:

  • Receive order via outside sales, direct customer and or/agents, provide accurate product information, and enter data into the ERP system.  This data includes orders, RMAs, customer contact information, and specific customer requirements.
  • Prepare quotes for approval by Customer Service Manager.
  • Send confirmation of orders/changes and related information to customers.
  • Maintain accurate records of sales order by electronically storing the purchase order and filing the hard copies.
  • Print out sales orders and match with customer purchasing orders and double check customer orders for accuracy with team member.
  • Track open orders and keep customer aware of changes or status.
  • Answer customer questions and investigate customer complaints.
  • Confirms with production or shipping to expedite or trace missing or delayed orders.
  • Work with production and logistics to schedule monthly container to optimize costs.
  • Process Return Goods Authorization (RGA) to completion.
  • Provide assistance to shipping with export documentation.
  • Provide Spanish/English translations to documents throughout the Company
  • Perform other duties as required.

Skills/Certifications:
Microsoft Office
English and Spanish proficiency required (speaking and writing)
Knowledge of French would be a plus

Minimum Education and Work Experience Required:
Associate’s degree in business or 0-3 years experience.

Necessary Knowledge, Skills and Abilities:
Ability to establish good working relationships.
Customer service skills.
Spanish/English translation skills.
Written and oral communication skills.

Supervisory Responsibility and Budget Accountability: None

Polydeck is dedicated to creating employment experiences that allow every individual to contribute, grow and succeed. We are committed to our Caring Culture and our Core Values of Humility, Honesty, Integrity, Respect, Kindness, and a Sense of Social Responsibility.  For more information about who we are, please go to www.polydeckscreen.com/polydeck-mission-statement-core-values/

We are an Equal Opportunity Employer who offers a competitive salary and an excellent benefits package, paid vacation and holidays as well as a matching 401k program. Qualified minorities, women and veterans are encouraged to apply. Drug screen and background check required. Local candidates preferred as only limited relocation benefits are available for this role. No phone calls please. EOE M/F/D/V.

Submit your resume by email to recruiter@polydeckscreen.com with the subject Customer Service Representative International.

Northeast Sales Service Technician

Polydeck Screen Corporation continues to grow and expand as the leader in the screening media industry.  Since 1978, Polydeck Screen Corporation has consistently developed innovative screening solutions that revolutionize the way aggregate, coal, and other mining producers screen their products. We are opening a new location to serve our Northeast markets and need a high energy, customer-focused Sales Service Technician.   This role will provide sales and service technical support in the Albany, NY region by developing and expanding customer relationships with each customer, understanding individual requirements/expectations and meeting their needs.

Our sustained success is built on our commitment to innovation, our industry best “Performance Guaranteed” approach to quality, delivery, and technical applications support and the highest levels of customer service in any industry.

Key success factors for this role include a demonstrated history of building strong relationships with excellent customer service and follow through.  The ideal candidate will also have strong technical aptitude, the ability to manage multiple requirements and enjoy a fast-paced entrepreneurial environment.  As with any sales and service role, excellent communication skills are a must.

Polydeck is dedicated to creating employment experiences that allow every individual to contribute, grow and succeed. We are committed to our Caring Culture and our Core Values of Humility, Honesty, Integrity, Respect, Kindness, and a Sense of Social Responsibility.  For more information about who we are, please go to www.polydeckscreen.com/polydeck-mission-statement-core-values/

We are an Equal Opportunity Employer who offers a competitive salary and an excellent benefits package, paid vacation and holidays as well as a matching 401k program. Qualified minorities, women and veterans are encouraged to apply. Drug screen and background check required. Local candidates preferred as only limited relocation benefits are available for this role. No phone calls please. EOE M/F/D/V

Submit your resume by email to recruiter@polydeckscreen.com with the subject NE Sales Service Technician.